Chatbots block customers from speaking to humans

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Virgin Media slapped with record £28m fine for blocking customers from switching contracts

Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.

Virgin Media fined £28m for blocking customers from cancelling broadband contracts

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Virgin Media O2 to shut down long-running service after three decades

Virgin Media O2 has confirmed it will switch off its 2G network in summer 2029 ...
Tech Digest

England v DR Congo drives biggest mobile traffic event ever on O2

England’s dramatic Round of 32 victory over DR Congo in the 2026 FIFA World Cup didn’t just push our nerves to the limit ...
Advanced Television

O2 switches on enhanced 5G at Silverstone

Telco network O2 has gone live on Silverstone’s new high-capacity mobile network ahead of the British Grand Prix on July 5th. Delivered in partnership with Boldyn Networks, the new distributed antenna ...