Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...
Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...
Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.
Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...
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