Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Virgin Media O2 announced that it will combine its Commercial and Data and Operations functions into a new single Consumer ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

The firm was handed a record £28 million fine ...

Virgin Media slapped with record £28m fine for blocking customers from switching contracts - Ofcom says that the telecoms ...

Virgin Media O2 is setting out how it will reduce its environmental impact and become more resilient to the climate crisis as ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of call-handling failures ...

In 2025, fraudsters ordered four O2 Sims in my name and ran up a huge bill. Now it is happening again - even though I'm not ...

O2 Investment Partners is pleased to announce that it has made an investment in and partnered with Pooltek Services.

British media regulator Ofcom has today fined Virgin Media £28m for repeatedly preventing customers from cancelling contracts ...

Broadband and mobile operator Virgin Media and O2 (VMO2) have this morning set out their new Green Transition Plan, which ...

Separate the steel from the strategy, share the cost base and compete only where it actually matters to the customer.