Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Regulator Ofcom has issued the firm a record £28 million fine saying it found Virgin Media to have caused customers on ...

Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Virgin Media O2 announced that it will combine its Commercial and Data and Operations functions into a new single Consumer ...

O2 Investment Partners ( is pleased to announce that through its pool care platform Azureon, it has made an investment in and partnered with Pooltek Services (“Pooltek”), a Rockville, MD based ...

Virgin Media O2 is setting out how it will reduce its environmental impact and become more resilient to the climate crisis as ...

In 2025, fraudsters ordered four O2 Sims in my name and ran up a huge bill. Now it is happening again - even though I'm not ...

SPICE Girls singer Mel B is helping Brits cut down on doomscrolling with a unique callback service powered by O2. Pre-recorded messages from Scary Spice herself will call users up via WhatsApp to ...

Complaints to Ofcom increased during Q4 2025 for the first time since Q3 2023, highlighting growing pressure on broadband and mobile operators across the UK telecom market. The latest quarterly ...

Virgin Media O2 has launched a certified customer service training programme with the Institute of Customer Service as part of efforts to improve support for customers. The bespoke programme is ...

Virgin Media O2 has introduced a new training programme for contact centre staff in partnership with the Institute of Customer Service. The programme is being rolled out to frontline agents and ...