Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Virgin Media O2 announced that it will combine its Commercial and Data and Operations functions into a new single Consumer ...

The firm was handed a record £28 million fine ...

In 2025, fraudsters ordered four O2 Sims in my name and ran up a huge bill. Now it is happening again - even though I'm not ...

O2 Investment Partners is pleased to announce that it has made an investment in and partnered with Pooltek Services.

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

British media regulator Ofcom has today fined Virgin Media £28m for repeatedly preventing customers from cancelling contracts ...

Separate the steel from the strategy, share the cost base and compete only where it actually matters to the customer.

Virgin Media fined record £28m for stopping millions of customers from switching - The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

Virgin Media O2 is setting out how it will reduce its environmental impact and become more resilient to the climate crisis as ...