Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

The firm was handed a record £28 million fine ...

Virgin Media slapped with record £28m fine for blocking customers from switching contracts - Ofcom says that the telecoms ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of call-handling failures ...

British media regulator Ofcom has today fined Virgin Media £28m for repeatedly preventing customers from cancelling contracts ...

Separate the steel from the strategy, share the cost base and compete only where it actually matters to the customer.

Ofcom said the telecoms firm caused customers on millions of calls "unreasonable effort, hassle or undue difficulty" when trying to cancel.

Texas Health Mansfield Stadium is quickly emerging as one of the premier sports and entertainment destinations in Texas. In addition to serving as the home venue for North Texas SC, the stadium ...