Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Sam Noakes is set to return to big-fight action as the co-main event at London’s O2 Arena on August 29. The bill is headlined ...

In the 19 years since retiring from professional tennis, Tim Henman has barely aged. A large part of that comes down to his ...

When politics and sports collide, the fallout is rarely quiet. Fans love a fierce rivalry on the pitch, but they love ...

Jay-Z has just confirmed a live concert in the UK. The American rapper, who is best known for such hits as Dirt Off Your ...

Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.

Ariana Grande is currently on her Eternal Sunshine world tour. However, she recently broke some bad news to her fans. The ...

British telecoms firm Virgin Media has been fined a record £28 million ($37. 4 million) after regulator Ofcom found the firm stopped or delayed customers from switching to different providers by ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

O2 is expanding its entertainment offering with the addition of Disney+ to its fibre, mobile and television plans. Starting ...