Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

As connected equipment and artificial intelligence-driven diagnostics become more common across HVAC systems, contractors are increasingly shifting from reactive repairs to predictive maintenance ...

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...

SOUTH JORDAN — When Chadd Player bought an audiobook through the Apple Books app, he expected to pay just for that book. However, he wound up paying for the title twice. “They charged me for both the ...

Nikki Kellett (@nikki_kellett) is sounding the alarm about Walmart’s customer service line. She discovers that the retail giant discloses far more than the standard “this call may be recorded” ...

"Decades of research on invasive species have demonstrated how an organism introduced to the wrong place at the wrong time can spread uncontrollably with potentially devastating and irreversible ...

Pope Leo XIV greets people as he arrives at the Pontifical Shrine of the Blessed Virgin of the Rosary of Pompeii near Naples, Italy, before celebrating Mass in the piazza outside May 8, 2026, on the ...

He's *** very humble guy. 2 months in, he calls his bank in South Chicago. To change his phone number. And I think his address. And so he gets *** lady, says, Yes, ma'am, I'm Robert Prevost. I'd like ...

CHICAGO — Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he ...

Spoiler alert: There was no miracle. By Julie Bosman Reporting from Chicago Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost ...

Your cold leads don't owe you their time. Every B2B sales rep knows the pressure - you've got a quota to hit, a pipeline to build, and prospects who'd rather ghost you than give you 30 seconds. While ...