You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Googlebot fraud happens when malicious bots pose as one of Google’s crawlers to sneak past your security rules, allowing them broader crawling and scraping access than typical traffic. From there, ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

Many popular internet services experienced slowdowns and outages Tuesday morning, with the major web infrastructure company Cloudflare saying a bug led to broad problems on its network. Cloudflare, ...

Microsoft is working with Anyscale to help you build, train, and run your own ML models with PyTorch on AKS. The move to building and training AI models at scale has had interesting second-order ...

EDITOR’S NOTE: This story involves discussion about suicide that some readers may find upsetting. If you feel you are in crisis, call or text 988 to reach the 24-hour Suicide Crisis Lifeline. Zane ...

Microsoft experienced an outage across its Azure and Microsoft 365 services Wednesday that disrupted a wide range of operations worldwide, from banks to airlines to gaming platforms. The downtime came ...

A technical issue in Microsoft Corp.’s Azure cloud platform today disrupted several online services operated by the tech giant and its customers. Starbucks Corp., Costco Wholescale Corp. and Capital ...

The Azure outage that touched applications across the web and the global economy on Wednesday appears to be over. A Microsoft dashboard on Azure’s status showed no active events as of Wednesday ...

NEW YORK (AP) — Microsoft has deployed a fix to address an outage of their Azure cloud portal that left users unable to access Office 365, Minecraft and other services. The tech company wrote on its ...

Microsoft is suffering an ongoing DNS outage affecting customers worldwide, preventing them from logging into company networks and accessing Microsoft Azure and Microsoft 365 services. Some of those ...

Microsoft is working to resolve an outage affecting its Azure Front Door content delivery network (CDN), which is preventing customers from accessing some Microsoft 365 services. According to Redmond, ...