Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Regulator Ofcom has issued the firm a record £28 million fine saying it found Virgin Media to have caused customers on ...

Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Virgin Media O2 announced that it will combine its Commercial and Data and Operations functions into a new single Consumer ...

O2 Investment Partners ( is pleased to announce that through its pool care platform Azureon, it has made an investment in and partnered with Pooltek Services (“Pooltek”), a Rockville, MD based ...

Virgin Media O2 is setting out how it will reduce its environmental impact and become more resilient to the climate crisis as ...

In 2025, fraudsters ordered four O2 Sims in my name and ran up a huge bill. Now it is happening again - even though I'm not ...

SPICE Girls singer Mel B is helping Brits cut down on doomscrolling with a unique callback service powered by O2. Pre-recorded messages from Scary Spice herself will call users up via WhatsApp to ...

Monzo is to enter the mobile market. Monzo is set to launch its mobile service this summer in the firm’s latest play at diversifying its income from its traditional digital banking roots. The ...

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