Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...
Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...
Regulator Ofcom has issued the firm a record £28 million fine saying it found Virgin Media to have caused customers on ...
Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.
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