The study found that while digital channels are favoured for speed, voice continues to dominate moments that require clarity (56%), reassurance, urgency, or high-stakes interactions.

Truecaller, the leading global communications platform, has released 'The State of Business Calling 2026' report, a comprehensive study on the role of voice calls as a customer engagement channel in ...

The FCA has released its landmark review into the impact of AI on retail financial services ...

Folarin Balogun’s red-card suspension was overturned by FIFA. President Trump said he asked for the review that ultimately ...