CleverTap uses AI-driven real-time personalisation to solve customer retention challenges, shifting marketing focus from ...

This article is authored by Sandeep Barve, founder-director, InUnison Strategy Consultancy.

As businesses embrace digital transformation, the Customer Experience Professionals (CXP) has urged organizations to localize ...

Will AI Replace Customer Service Agents?Question #2: What Will the Customer Service Agent Role Look Like in the Future?Question #3: When Should a Human Handle Customer Service Instead of AI?Question ...

Artificial intelligence is making headlines everywhere, with dire predictions that if we don’t regulate it properly it may ...

A recent IEA report proposed a 35% global electrification target by 2035 was in “striking distance” thanks to existing ...

It was just one crushed rice ball. However, the response to that single item reflects the store's attitude toward its work.At ...

Behind every sale is a person, and behind every successful business is a relationship built one customer at a time. That ...

Galaxy Backbone Limited has reaffirmed its commitment to improving service delivery and strengthening customer relationships ...

Stablecoins are growing fastest where they solve real problems—especially inflation, foreign exchange access, and slow payments—and Turkey shows why that utility could reshape global finance.

Zego reports that customers prefer a balanced approach to service, favoring digital for efficiency and human interactions for ...