Insurancenewsnet.com

Customer satisfaction with improved digital claims process surges, J.D. Power finds

Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, enhanced image upload and body ...
Forbes

How Insurers Can Improve Workflows And Processes With AI

Alessio Alionço is the founder and CEO of Pipefy, a global leader in AI-driven low code business process automation solutions. Most policyholders now "expect personalized advice, omnichannel ...
jdpower

Satisfaction with Auto Insurance Claims Strained by Higher Deductibles, More Total Losses, J.D. Power Finds

TROY, Mich.: 28 Oct. 2025 — Auto insurance rates have finally started to decline from the near-record highs of 2024, but customers are still feeling the sting of several years of sky-high insurance ...
Business Wire

CCC Intelligent Solutions Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Repair Process

CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...
SFGate

J.D. Power: U.S. Auto Insurance Claim Satisfaction Strained By Higher Deductables

J.D. Power is sharing the results of its latest study regarding auto insurance. It involves customer satisfaction with the claims process. On the bright side, auto insurance rates are finally starting ...