While CRM and wireless would seem to be a match made in heaven — the words sales force and mobile are practically synonymous — their actual union often has been delayed. The good news for the ...

From field sales to field service, CRM will drive the wireless market. At least this is the key finding from a recent Frost and Sullivan study, which predicts the market for mobile wireless CRM ...

Why is wireless important to CRM? A simple question, but one that calls for a detailed answer. CRM is about getting a holistic view of the customer, and that view needs to be current. Mobile and ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Theres one question that Atlantic Envelope Co.s ...

As the momentum of wireless picks up speed, some CTOs want untethered CRM applications to serve the customers -- others are waiting for a clearer connection to ROI THE ROLLOUT OF CRM applications over ...

Australia's leading telco Telstra has added wireless CRM capabilities to its portfolio thanks to a partnership with Salesforce.com, company officials said Wednesday. The six month exclusive deal ...

Last week I discussed one of the emerging hot spots in front office software, partner relationship management or PRM. This week I thought it would be interesting to take a look at another perennially ...

While many companies are still testing large-scale wireless CRM projects, Stamford, Conn.-based mailing systems vendor Pitney Bowes Inc. is an experienced practitioner. The US$4 billion company set up ...

When the state of California faced rolling power blackouts last summer, it decided it needed to let the public know what was going on by way of the wireless Web. To make that happen, the state ...

(IDG) -- Touted as the Next Big Thing in CRM (customer relationship management) for some time now, wireless technologies finally seem poised to live up to expectations, as companies for which it makes ...