The problem most businesses face isn't that agents aren't smart enough; it's that the business often isn't legible enough to ...

Our language reveals our mindset. For decades, we've talked about "change management" and "change readiness"; terms that betray a fundamentally reactive stance. We manage what happens to us. We get ...

This station earns commissions on purchases made through the link(s) on this page. TL;DR: Learn how to actually use ChatGPT with this intro course—with real skills you can apply to content creation, ...