Self-checkout was sold as a frictionless shortcut, yet a growing body of data shows it is riddled with traps that most shoppers never see coming. From quiet "oops" moments that count as theft to ...

Self-checkout lanes were supposed to revolutionize shopping. They promised faster transactions, lower labor costs, and a sleek, modern experience. Major retailers installed thousands of kiosks across ...

In 1986, a company named CheckRobot invented self-checkouts. They claimed to reduce long lines, human interaction, make checkout lanes faster and reduce labor costs. These self-checkouts reduced ...

Walmart’s recent decision to eliminate self-checkout stations from select locations has sent shockwaves through the retail industry, marking a significant departure from the automation trend that has ...

Retail theft is a massive issue that costs companies billions every year. Self-checkout, while convenient for customers, has also opened the door to new ways of stealing — whether by accident or on ...

BERKELEY, Calif.--(BUSINESS WIRE)--A large number of grocery, convenience and other food retailers have recently reported increases in shrink due to theft. Although some of these increases are due to ...

For months, KTLA has been tracking the problems with self-checkouts across the country—companies struggling with how to staff the lanes while also securing their products. Now, one Southern California ...