The announcement comes as some lawmakers are questioning recent staffing cuts by the SSA.

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...

The Social Security Administration is underfunded and understaffed, according to Commissioner Martin O'Malley. Martin O'Malley, the Social Security Administration's new commissioner, described the ...

For much of the ongoing Covid-19 pandemic, there’s no question that lackluster customer service at the Social Security Administration (SSA) has been a source of frustration for thousands of older ...

Let’s be honest here: A lot of Americans weren’t thrilled about the Social Security Administration’s (SSA) customer service options even before COVID-19 created all kinds of headaches. But with wait ...

The bold promises, including a pledge to dramatically cut telephone answer wait times, come as Social Security faces steep personnel cuts as part of Elon Musk’s Department of Government Efficiency’s ...

Since 2010, the Social Security Administration's funding has declined while the number of beneficiaries it serves has grown. The federal agency's already thin resources were further challenged during ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...