Salesforce is jumping into the AI agent world with a new service that builds on the company's Einstein platform for AI. The new Einstein Service Agent is a generative AI-powered self-service ...

Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous ...

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

Discover how Salesforce's new AI-powered agents are revolutionizing the online shopping experience, enhancing customer ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.

Salesforce just hired an executive who is rejoining the firm after more than a decade running a startup to lead its largest cloud business, and she's bullish on using AI and automation to improve ...

Triveni Power Transmission Ltd. (TPTL), a manufacturer of industrial gearboxes and engineered power transmission solutions, ...

Salesforce (NYSE: CRM), the global leader in CRM and AI-powered customer relationship management, today announced it has entered into a definitive agreement to acquire Fin, an industry-leading AI ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Customer support has become a crowded battlefield in enterprise technology as software vendors such as Microsoft Corp. and Salesforce.com Inc. rush to arm organizations with tools to create one-stop ...

How many times have you called into a company, answered a bunch of preliminary questions about the purpose of your call, then found that those answers didn’t make their way to the CSR who ultimately ...