A complete WEM suite makes it easier for Salesforce to position Agentforce Contact Center as a replacement for current CCaaS ...
Salesforce has acquired Own Company, a New Jersey-based provider of data management and protection solutions, for $1.9 billion in cash (after subtracting the value of shares Salesforce already owns).
Salesforce Inc. (CRM) Chief Executive Officer Marc Benioff reportedly stated that artificial intelligence is now handling between 30% and 50% of the company’s workload, spanning areas such as software ...