With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...

Salesforce just hired an executive who is rejoining the firm after more than a decade running a startup to lead its largest cloud business, and she's bullish on using AI and automation to improve ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

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Salesforce continues to build out the non-salesy parts of its software-as-a-service portfolio, making new features for its Service Cloud generally available as of Wednesday and introducing a new ...

In Salesforce.com’s most recent earnings call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing ...

Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

Having scaled the peaks of the global customer relationship management software market, cloud computing vendor Salesforce.com has now expanded into cloud solutions for industry verticals. Industry ...

Salesforce (NYSE: CRM) and ServiceNow (NYSE: NOW) both help large companies streamline operations with their cloud-based services. Salesforce is the world's largest provider of cloud-based customer ...

Salesforce said a technical issue on Friday left some customers unable to access the company's services. Co-founder Parker Harris said Salesforce is working to resolve the problems. Salesforce said on ...