While e-Commerce sales skyrocket, online returns are growing at an even faster rate. When it comes to online shopping, consumers are three times more likely to return an item they purchased online ...

Returns are devastating retailers. In 2024, it was estimated that returns amounted to over $685 billion in lost revenue in the U.S. alone. That’s not just a logistics problem; it’s a significant ...

Bought something from Wayfair and it didn’t work out? You’re not alone. Whether your furniture didn’t fit the space or the color wasn’t quite right, understanding the Wayfair return policy can help ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns has automated the returns process in its ...

Bought a foundation shade that didn’t match or a skincare product your skin didn’t love? Ulta’s return policy is surprisingly flexible — even if you’ve used the product. Knowing the rules helps you ...

180 "Dancing Robots" work alongside humans at a Happy Returns Hub to process millions of returns each month. (Retail TouchPoints) Geekplus robots are now in use at all three of Happy Returns’ Hubs.

ATLANTA — With the holiday season now behind us, many consumers are facing the all-too-familiar task of returning gifts. Whether it’s the wrong size or color or simply not quite what you hoped for, ...

Costco isn’t just known for its free samples and bulk buys (although we’re totally happy with just that). It’s also famous for a return policy that’s so generous, it’s practically legendary. If you’re ...