When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Hybrid and remote work has introduced novel difficulties for IT departments and workers, such as how to access resources or troubleshoot issues when employees are geographically dispersed. Fortunately ...

NVIDIA's DLSS upscaling technology has revolutionized the PC gaming industry in the last few years. Ever since its introduction in 2018 alongside ...

ZDNET experts put every product through rigorous testing and research to curate the best options for you. If you buy through our links, we may earn a commission. Learn Our Process 'ZDNET Recommends': ...

There are several software and browser options to access your files and multiple devices remotely, and two of the most popular are TeamViewer and Chrome Remote Desktop. We’ll take a look at the two ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

DeskIn attempts to challenge that divide that instead of forcing users to choose between productivity and performance, it is ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Gone are the days of Nick Burns Your Company’s Computer Guy showing up at your desk shouting, “MOVE,” so that he can sit in your chair to solve whatever computer issue is keeping you from your work.

Apple has released Apple Remote Desktop 2.1, an update to its asset management, software distribution and help desk support software. Version 2.1 includes numerous enhancements including: support for ...