Of course you like them; you hired them. And of course you're rooting for them – they work on your behalf every day. If your small business is like many others, you run a tightly knit operation that ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

In global hiring, that shift is transformative. Companies with consistent metrics unlock wider talent pools because they can ...

Local-government leaders need to strategically balance and utilize the metrics of performance management to create sustainable and resilient communities. Nowhere is that more true than in policing, ...

We asked industry experts to share how their companies handle performance management in a way that aligns with their culture. These real-world examples demonstrate how structured communication, ...

Performance metrics have been around government for quite some time, maybe ten years or more. It started with City Stats and has spread across the nation to other governments. I struggled with ...

Quick: What’s the most basic purpose of advertising? Is it to generate specific outcomes? Or is it to create the awareness and affinity that lead to lifetime value and loyalty? The answer is “all of ...

There are several metrics we prioritize. Our highest priorities are outcomes of quality, and metrics that reduce cost. The most important metric, therefore, is readmissions. We are cognizant of ...