O2 has announced plans to introduce an AI capable of performing the same job as customer service staff. The voice recognition system, which is called Aura, was unveiled by the mobile operator’s parent ...
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Warning issued for O2 customers after account 'shut'
A warning has been issued after O2 "shut accounts" after wrongly decided phone orders were FRAUD. O2 has come under fire from a customer who wrote into the Guardian newspaper's consumer affairs ...
VIrgin Media O2 is giving its customers a difficult choice to make. Should they pay the new rates which are 8.8% higher or pay exorbitant exit fees to change over to a new provider? The UK-based ...
Research carried out by Virgin Media O2 has found that millions of people are likely to have seen fake customer service numbers using search engines and AI tools. It has also dealt with customers who ...
Adam covers home improvements and mobile networks, splitting his time investigating topics from bathrooms to phone contracts. He was shortlisted at the BSME Talent Awards 2024. O2 is one of the Big ...
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