When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. IT operating models are in transition with ...

Organizations are integrating best-of-breed technologies and empowering business teams with low/no-code tools to create connected experiences, this according to the IT Leaders Pulse Report 2022 by ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

You’ve crafted the strategy. You’ve built the roadmap. You’ve launched the transformation. But somewhere along the way, momentum stalls. Meetings multiply, decisions slow and delivery drifts. Sound ...

Employees are adopting AI fast, but CIOs still need to manage the operating model so quick productivity gains don't turn into risky shadow IT. AI is moving into the enterprise faster than most ...

As an advisor to Fortune 500 companies, here’s a pattern I’ve observed repeatedly across large businesses: They make massive investments in AI tools, and then the same outcome follows within ...

Revolutionary New R&D AI-First Delivery Model; Agentic Operating Model Now Scaling Company-Wide; Targeting a 30% to 35% EBITDA Ma ...