SW Florida grocery shoppers are sharing opinions about self-checkout at the grocery store. Some like it and some, well, you ...

Self-checkout lanes at grocery stores and retail outlets are sometimes a controversial topic. Shoppers either love the convenience or hate that they have to do the work they feel an employee should be ...

Self-checkout was sold as a frictionless shortcut, yet a growing body of data shows it is riddled with traps that most shoppers never see coming. From quiet "oops" moments that count as theft to ...

With many self-service systems, shoppers are expected to complete tasks independently without the ability to use their own assistive technology.

A person scanning items at a Costco self checkout area - Tada Images/Shutterstock Despite its many benefits, there are some drawbacks to shopping at Costco. Not all Costco locations receive the same ...

Retail giant Target has limited self-checkout to customers with 10 items or less, but denies claims the move is due to theft. Like several other retail stores, the Minneapolis store has been hit with ...

Labor unions are renewing their push to place rules on self-checkout lanes in California stores. The latest proposal is a scaled-back version of a failed bill from last year, but business groups still ...

California SB 442 aims to regulate self-checkout machines in stores, requiring a dedicated employee to assist customers. The bill also limits items allowed in self-checkout and expands the ban on ...