Your help desk is a treasure trove of customer insights that your marketing, sales, and customer service teams can all learn from. Depending on the size of your business and the sophistication of your ...

Just a few months after rolling out, Desk.com is getting bigger and better for its business customers with some snappy new analytics tools. Owned and introduced by Salesforce.com at the end of January ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Are you a print subscriber? Activate your account. By Jeanine Poggi - 39 min 14 sec ago By Jessica Wohl - 1 hour 23 min ago By Jeanine Poggi - 5 hours 23 min ago By E.J. Schultz - 7 hours 23 min ago ...

Desk.com, Salesforce.com's social and mobile help desk platform for small and midsized businesses, earlier this week released several new business reporting analytics tools. The product, known as Desk ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...