One of life’s many irritations is calling a service number, reciting account details with a reason for calling to a chatbot, and then being transferred to a human agent and having to repeat everything ...

Salesforce's agreement to acquire Fin for $3.6 billion marks one of the largest technology deals connected to an Irish-founded company.

Salesforce tracked as enterprise software names reset amid AI spending debate, cloud software pressure, and shifting technology market sentiment.

Salesforce Inc. today announced plans to acquire Fin, a major provider of customer service software, for about $3.6 billion. The deal will help the cloud giant enhance its Agentforce suite of ...

Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff recently said while discussing how artificial intelligence has helped reduce the company headcount. Benioff revealed the cuts ...