Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

"When I grow up, I want to handle customer complaints all day long," said no one, ever. Listening to strangers complain, often angrily, about things you have little control over is a stressful job ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Customer churn is a top concern for any business—but especially B2B firms. If you aren't able to get on top of customer retention, your bottom line can be completely devastated. The best way to reduce ...

Every successful customer-focused company has a customer service recovery framework at the ready, to be deployed in the moments when things don’t go according to plan. A service recovery system kicks ...

Replacing NJ Transit’s much maligned former customer advocate should be accompanied by a strategic plan to make customer service better, similar to what a transit agencies did in Los Angeles, ...