Yeomans, M., J. Minson, H. Collins, H. Chen, and F. Gino. "Conversational Receptiveness: Expressing Engagement with Opposing Views." Organizational Behavior and Human ...
What is found in a good conversation? It is certainly correct to say words—the more engagingly put, the better. But conversation also includes “eyes, smiles, the silences between the words,” as the ...