As the name suggests, system monitoring is the continuous monitoring of an information technology (IT) system by a system administrator. It includes the monitoring of applications, bandwidth, switches ...
Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...
5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...
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