We make assumptions every day. We often use assumptions as a shortcut when we lack firsthand knowledge. We assume we know what other people think and this prevents us from learning what they really ...

Over the years, I have been a member of several boards of directors. I’ve been part of teams that produced some great results – as well as teams that got bogged down when strong personalities became ...

“There is so much to learn! I want to be sure I understand everything before I try to change things.” This is not an uncommon feeling among leaders new to an organization, like Rebecca, who three ...

Remember National Lampoon’s Vacation? It was a 1983 comedy film in which suburban dad Clark Griswold (Chevy Chase) takes his family on a cross-country road trip to the fabled Walley World amusement ...

In relationships we are always at a choice point, to assume and blame or tell the truth about how we are feeling and what we need. When you see the dishes piled up in the sink, or your partner is ...

But I got a pleasant surprise when my team came to me not with questions, but answers. Turns out, they had solid data about what our customers and prospects wanted. They already knew which content was ...

In relationships we are always at a choice point, to assume and blame or tell the truth about how we are feeling and what we need. When you see the dishes piled up in the sink, or your partner is ...