Major retailers quietly resell customer returns at steep discounts — Many returned items are barely used, but stores would ...

Some shoppers now see a USPS doorstep-pickup as an Amazon return option—schedule a free pickup, print a label, box it, and USPS grabs it Amazon’s label-free, box-free drop-offs (Whole Foods, UPS Store ...

Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible system that decides whether that item will be resold, donated, dismantled, or ...

A giant Amazon return pallet was purchased for $7,027, and the gamble was huge. Some boxes looked brand new, while others were crushed, ripped, or missing parts. The deeper the pallet got opened, the ...

Amazon's distribution network operates on a scale that's almost incomprehensible. The e-commerce juggernaut ships up to 25 million packages each day, and during the holiday season that number rockets ...

Amazon Prime’s return policy is, without exaggeration, the reason I’ve been a member for nearly 10 years. It’s a cornerstone of the Prime membership’s value proposition, primarily because it removes ...

Amazon is testing an unusual new twist on its returns network: self-serve kiosks inside Goodwill thrift stores, starting with 21 locations across the Seattle region. It’s a new way for Amazon ...